Terms of sale.

These terms are between Tessel Meubel B.V. ("Tessel", "we") and the person who orders ("you"). Tessel is a fictional brand made as a showcase, so nothing on this site is a real offer, and no payment can be made here. The terms below show how a real business of this kind would write them.

1. Quotes and prices

Prices on the website are in euros and include value added tax. A quote is a fixed price that we confirm in writing and that stays valid for 14 days. Delivery to the Netherlands, Belgium, Germany and Luxembourg is included. Delivery to France costs 120 euros.

2. Ordering and payment

You order by accepting the quote and paying a deposit of 30 percent. The deposit starts production. The remaining 70 percent is due before delivery, and we send a payment link a week before.

3. Delivery

We aim to deliver in 6 to 8 weeks from the deposit and give you the exact week when we confirm the quote. If we are more than two weeks late you may cancel and we will refund everything you paid.

4. 30-day home trial and returns

You may return the product within 30 days of delivery for any reason. We collect it for a flat fee of 95 euros and refund the rest of the price within 14 days. If the product is faulty or damaged the collection is free. Your statutory rights as a consumer are not affected.

5. Changes and cancellation

You may change the fabric, the legs or the number of modules until we cut your fabric, usually two weeks after the deposit. If you cancel before the fabric is cut we refund the deposit minus 10 percent. After that, the product is made to your specification and the deposit is not refundable, except as set out in section 4.

6. Warranty

The frame is guaranteed for ten years, the foam for five years and the fabric and stitching for two years from delivery, against faults in materials and making. The warranty does not cover ordinary wear, damage by pets, accidents or use that is not domestic.

7. Complaints

Write to hello@furniture.phoenixcodes.org. We reply within two working days and aim to settle the matter within 14 days. If we cannot agree, you may take the matter to the Geschillencommissie (the Dutch consumer disputes committee).

8. Law

Dutch law applies. Consumers keep the protection of the mandatory rules of the country where they live.

Last updated 24 October 2026.